Exclusive: Internal documents detail secret VA quality ratings

by
December 8, 2016

va-quality

WASHINGTON — The Department of Veterans Affairs has for years assigned star ratings for each of its medical centers based on the quality of care and service they provide, but the agency has repeatedly refused to make them public, saying they are meant for internal use only.

USA TODAY has obtained internal documents detailing the ratings, and they show the lowest-performing medical centers are clustered in Texas and Tennessee.

VA hospitals in Dallas, El Paso, Nashville, Memphis and Murfreesboro all received one star out of five for performance as of June 30, the most recent ratings period available.

Many of highest-rated facilities are in the Northeast — in Massachusetts and New York — and the upper Midwest, including in South Dakota and Minnesota. Those medical centers scored five out of five stars.

The VA determines the ratings for 146 of its medical centers each quarter and bases them on dozens of factors, including death and infection rates, instances of avoidable complications and wait times.

  • Climax

    After applying for VA benefit help in Fort Worth Texas VA and being denied supposedly because I made too much money, and because I was a white male being more the reason, with documentation from a leading area hospital that more than likely my hearing loss was created by being around 1500 helicopters for two years. The VA came to the same conclusions on my hearing but said it was not military related. Go figure. I have moved to the Orlando area so I will try again to have my severe tinnitus treated. Obama’s VA doesn’t care about Vets unless you are black and female from the attitude I got from one exact person at the Fort Worth VA.

    • maxx

      Liberals in general hate the military and anything related to it. Lets hope that Mr. Trump gets something done with regard to the VA like probably firing hundreds if not thousands of incompetent federal government civil service employees. Civil service IS the most ignorant, incompetent form of employment that exists today. I worked full time at a university as a student. The job I held and did myself for three years was filled by three black employees when I graduated and left. That’s typical of all civil service employment. Three black guys to do the work one white guy did? Thank you for your service man. Hope your issue gets solved.

      • Climax

        One has to wonder why there are so many black females that do the administrative work in the government and when they greet a black female or even male they gush all over them, and say they can get this or that, give them the papers and shoot the s-it with them for a while when others are waiting in line to get problems settled. That appears to be racism to me in that they do not see past their own skin color. They should be doing a job but the ones I have been exposed to do as little and as slow as they can do it. Your description sounds typical of the situation I ran into at the VA which seems stuffed with Black People and managed by a female black woman appointed by our POTUS. I agree with you, hopefully Trump will put an end to this BS and either they work to standards or they are dismissed. IF they want equality, as they say they are not getting, then those, be they white, black, red, yellow, or brown, should work as equals. They are GS level employees which the last time I saw it was Government Service, our employees.

        • maxx

          Government Civil Service in general IS A JOBS PROGRAM for minorities. At every level the incompetence and efficiency are extremely high. While in college I worked full time (state civil service) at the college. The work I did by myself for over 4 years was turned over to three black males when I left. The very same work. Somehow that is wrong. If I could do it and never complained that it was too much, why would it be turned over to three men? Maybe the state got extra points of some kind for hiring more minorities, I just know in my heart it is wrong. Not too many years ago I had to deal with the IRS in Chicago to prove my income history in order to collect unemployment. Every person I dealt with was a black female and they had me jumping through all sorts of hoops to get a lousy $60 bucks a week. Civil Service IS A RACIST PROGRAM. The pay is very good for the amount they are required to do. But the best reason they go into C.S. is the benefit package which are impossible to get in the private sector.

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